Warranty Policy: TMI Automotive Products, Inc. offers a one (1) year limited warranty on its products to be free of manufacturing defects to the original customer. This warranty does not cover normal wear and tear, incidental costs to other parts, or labor related costs. This warranty is void if product has been subject to misuse, negligence, improper cleaning, alterations, repairs, collision damage, or natural disaster. At TMI’s discretion any part that was used, installed, handled, or packaged and shipped improperly by the customer is not eligible for return. Customer Supplied Materials are not under warranty.
Delivery Claims: All claims of delivery discrepancies must be made within 14 days of product receipt. Missing or incorrect products will be replaced with no issued credit.
Return Policy: All returning products must be authorized through a Return Material Authorization (RMA) number. For a product purchased through an authorized TMI distributor, contact them for a warranty claim. Direct TMI customers should email the contact provided with the order or call TMI at 888-460-0640. Pictures of the defective product are required to issue an RMA. Also, the RMA is time sensitive and the product must be received by TMI within 30 days from the date of RMA issued or the RMA will be closed. Products without an RMA number will be refused upon arrival and returned.
A 20% handling and restocking fee, and return shipping costs will be added. All returns are subject to inspection. At the discretion of TMI, the product may be repaired or replaced. If the returned product is missing components, it may be refused and sent back to the customer. Direct TMI customers will have replacement product sent after the RMA product is received. Wholesale customers on terms with TMI will receive their replacement item as soon as it is available for shipment. If the returning item is not returned within 30 days and the replacement has been sent, full charge for the replacement will be assessed.
Non-Returnable Items: Special Order Items and Other Non-Stocking Product(s) such as: special color and material combinations, custom patterns, non-standard materials, clearance items, or other non-stocking products do not qualify for return, except for warranty repair at the discretion of TMI.
Custom Duties and Taxes Charges: Customs Duty tax must be paid by the customer for returns. TMI is not responsible for the charges or refunds that occur at customs.
Additional rights This warranty gives you specific rights, and you may also have other rights which vary from state to state.